Created: 08 May 2020

 

Cancellation Policies: 

 

For Online Training 

Generally, online training course orders are not eligible for a refund. 

We may approve a refund request provided the client meets both of the following requirements:

The client must notify us, in writing, of their desire to cancel, within 72 hours of placing the online order. Requests must be sent via email (verbal requests are not sufficient) to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it. and;

The client must not have exceeded the maximum training time allowed for any online course:

Courses with a total course time of 30 minutes to 1 hour: 10 minutes maximum

Courses with a total course time of 1 hour to 2 hours: 15 minutes maximum

Courses with a total course time of 2 hours to 7 hours, 59 minutes: 20 minutes maximum

Courses with a total course time of 8-Hours or more: 30 minutes maximum

If the cancellation is made within 72 hours of subscribing and the physical materials are returned at the client's cost, original shipping fees and a 5% administration fee will be withheld.

If the cancellation is made within 72 hours of subscribing and the physical materials are not returned, the cost of lost materials, original shipping fees, and a 5% administration fee will be withheld.

If the request is made after 72 hours or the client has completed more than the maximum allotted training time (indicated above), the tuition is non-refundable.

Online training courses may not be transferred to another client.

Clients who have left the employ of a company are not eligible for credit or refund of any kind, regardless of time spent in the course or time remaining. Access to digital resources will be terminated. 

 

For a Live/Remote-Live Training: 

If the cancellation is made greater than 15 days prior to the scheduled event,

Client will be obligated to return the materials at the client's cost, as well as any applicable non-refundable fees. If physical materials are not returned, Client will be obligated to pay the cost of lost materials and original shipping fees. A 5% administration fee will be withheld for refunded credit card payments.

If the cancellation is made less than 15 days prior to the scheduled event,

Client will automatically be charged the base training rate outlined in the TSA. Unless another agreement has been made with Scott IPC, the corresponding pilots will be enrolled in online training through our Learning Management System, forgoing any material, shipping, or administration fees.

If the cancellation is made 48 business hours or less prior to the scheduled event, the Client will be obligated to the base training rate with no services rendered. 

 

Online Course Extension Policy:

Clients have 90 days (3 months) to complete an online course.

Clients have 90 days from the date of registration to complete all online courses. Clients may request a 1-week extension provided the request is made before the training course expires.

Clients with an expiry date no greater than three weeks past may purchase a one-time-only, 3-month online extension.

Clients with an expiry date greater than three weeks past who wish to restore access to the training will need to re-enroll at standard pricing for continued admission.

Created: 16 April 2020

For several months, users have occasionally reported that while watching a training module - they lose audio.  In-course volume controls and the iPad volume controls no longer seem to function.

Recently, we discovered the cause of this.  It is caused by one of several "Silence" features built into iOS.  The features can be turned on in many ways (automatic timers, for example). Absent a timer to turn them back off - can be turned off manually.

The first step is to pull down from the top-right corner of the screen to reveal the Control Center.  Older versions of iOS may need to swipe up from the bottom of the screen.

Inside the control center, you'll need to identify which of the muting features are turned on.  It's muted because of either the Do Not Disturb setting, or the Silent Mode setting (or, possibly both at the same time). 

These are the settings to turn OFF:

• Do Not Disturb
• Silent Mode

Once turned off, the course should be audible once again.

Created: 06 February 2020

 

Created: 31 October 2019