Corporate aviation is a very unique and niche business. Most people do not know much, if anything, about the aspect of general aviation called corporate aviation. For the sake of this discussion, we will consider that all operations flying corporate-configured jets as corporate aviation. Though this aspect of aviation is unique, it shares the common components of people serving people with other service based organizations.
All of us have probably experienced excellent, as well as poor, service at one time or another, and most would agree that excellent service is a goal to which we should strive. There are many factors that affect the performance of people in a work environment.
Many studies have been done to understand what motivates people to perform at a higher level, and a consistent finding in these studies is that people want to feel significant to the organization. One of the key ways of building this feeling of value, and the corresponding loyalty in a person that inexorably follows, is to show that you are willing to invest in their success. Within organizations, a primary method of making the “investment” in others is through training.
Every organization must evaluate their own commitment to this investment in their people. There are many areas in which training can be accomplished; some are directly relevant to competency of a person, while others are relevant in an indirect way. At ScottIPC, we believe that if organizations invest in their people, the return will be many fold. This return will show up in manifestly clear ways, but will also impact many intangible areas as well. Conversely, it is critical for organizations that do invest in their people, to reap the reward of better attitudes and higher quality output.
When your company provides high-quality training, there are many profitable returns for both trained individuals and the company.
When individuals are trained, it leads to increased proficiency, which means increased safety. Increased knowledge from training translates into higher confidence levels, which come in handy during a crisis. The use of training will also demonstrate the gaps in individual knowledge so that the individual, as well as the company, will have a greater understanding of further training needs. As you can see, while each of these factors leads to better individual job performance, proficiency, and satisfaction, they also support the company.
Returns for the company don’t stop there, however. Higher training levels equate to higher organizational output- studies show a 10% increase in productivity and a 16% increase in customer satisfaction when a team is well-trained.1 Further implications that support company-provided training include:
• Investment in people translates into lower attrition rates, as well as less cost related to replacing employees.
• Companies that invest in people have an easier time recruiting new talent.
• People that are invested in by their company have higher job satisfaction levels.2
• Higher gross profits for companies that trained all employees.3
• Training, as part of an organization, breeds a culture of excellence.
• This same culture allows people to see a career path which translates into longevity.
When you partner with ScottIPC for International Procedures Training, you can be assured that the high quality training and knowledgeable instructors will help your company create a culture of safety, proficiency, and satisfaction.
ScottIPC believes Safety is in the Details™
Our team thanks you for your training.
1 IBM - The Value of Training
3 The National Center on the Educational Quality of the Workforce (EQW)