July 17, 2019

Job Purpose

Scott International Procedures, LLC is seeking Sales & Client Support Representative who is enthusiastic, innovative, self-motivated and has a passion to learn on a daily basis. The ideal candidate will have basic office skills but must truly enjoy speaking with and solving problems for the most amazing clients an industry could hope for; ours.  Our clients represent the cream of the crop in an industry that few even know exist, and as such require a level of service that is usually not found nor required in the general public.  Our clients consist of military executive transport, privately held companies and include the largest public companies on the planet.  There is no room for error and the standards are high at this level of service.  This candidate will work directly with one of the owners of the company and serve as a first stop for sales and service inquiries from clients.  He or she will respond to client needs and will have special projects as assigned.  This person will often be the face of the company and the level of communication and service to each client must reflect our standards of excellence.  

About Us

Scott International Procedures provides our clients with world-class Business Aviation International Procedures Training, as well as follow-on support and operational resource solutions. We work in partnership with each of our clients in a manner which sets a consummate standard in training and trust. This standard in trust drives everyone on staff to the highest level of service in the delivery and support of our exceptional professional international pilot training. Scott International Procedures, LLC leads the industry in International Procedures Training to corporate and military pilots.  Our reputation goes before us with every client contact.

Duties and Responsibilities

  • Answer incoming calls from potential and established clients, effectively managing calls or fulfilling requests as required
  • Working with the scheduling and training department, initiate and finalize client training events
  • Work with clients to tailor training events to their needs
  • Forward requests for administrative support (such as requests for training records, invoices, etc).
  • Take orders and ship training products
  • Forward specific training subject matter clarification requests to the appropriate instructor and follow up with client as to satisfaction of results
  • Work with team members and training management to ensure that the training initiatives and goals are followed
  • Forward calls to resolve issues to the appropriate division within the company

Required Qualifications:

  • 3 or more years of sales and client support
  • Exceptional use of the English language
  • Ability to represent Scott International Procedures, LLC in an exemplary manner, in person, on the phone and at industry events

Desired Qualifications:

  • Understanding of Aviation English
  • Experience in the aviation industry understanding the FAA rule structure concerning private verses on-demand charter operations

Competencies/Aptitudes

  • MS suite of products
  • Enjoys the reputation of executing assignments the first time they are given the assignment
  • Problem Solving to meet the full expectations of clients
  • Able to see an objective through to completion
  • Looking at obstacles as an opportunity to creatively solve an issue
  • Communication proficiency: precisely communicating and documenting client needs and issues 
  • Organizational Skills
  • Teamwork Orientation
  • Time Management
  • Independent Judgment
  • Discretion

Requirements

Must be authorized to work in the United States, willing to be subject to a background check and must meet eligibility requirements.

Position Expectations

This is a full-time, salary-based position located in Fort Collins, Colorado. Typical office hours are 08:00 – 17:00.  Short travel may be required for special events, typically 4 or 5 days.  Must be eligible for or possess a valid passport.

Benefits – partial list

  • One day of paid vacation earned every full month of work
  • Paid Federal holidays
  • Relocation assistance package available to the right candidate
  • Employee Retirement Plan with company matching offered
  • Health & wellness monthly bonus
  • Salary commensurate with selected candidate’s qualifications

Contact Information

Send a word formatted resume and professional references to:

Hiring Manager
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